1. Where to go:
• Overdue up to 90 days — contact the Forte branch or your loan servicing manager (contact details by branch are provided below).
• Overdue more than 90 days — contact the problem debt collection department at the bank branch (contact details by branch are provided below).
All requests are registered at the Bank’s office in accordance with legal requirements and internal regulations.
2. How to apply for restructuring:
Submit an application at the nearest bank branch along with documents confirming your financial hardship.
3. Required documents:
• Identity document
• Marriage certificate or divorce decree (court decision, if available) and/or certificate of marital capacity
• Birth certificate or identity document of minor children (if applicable)
• Extract from the Unified Pension Fund (ENPF) for the last 6 months
• Certificate of employment and income
• Termination certificate
• Salary reduction certificate
• Sick leave certificate
• Disability certificate
• Certificate confirming the presence or absence of real estate in RK
• Documents confirming settlement or intention to settle debts with other banks and microfinance organizations (if any)
• Documents confirming the borrower’s/family’s social status (if any)
• Document evidencing financial hardship as of the overdue date
• In case of incapacity — sick leave / certificate of temporary incapacity, results of medical-social examination
Please provide any documents supporting financial hardship, including:
• registration as unemployed,
• receipt of disability pension,
• temporary incapacity for more than 3 months,
• childcare leave,
• loss of property (e.g., theft, fire, etc.).
Note: The Bank may request additional documents.
4. Application processing time:
Up to 15 calendar days after submitting the complete set of documents.
A supporting document confirming the deterioration of the financial condition is required
For example:
*Additionally, the Bank may request other supporting documents*
Address: 12 microdistrict, building 22/2
Personal Banking Manager:
Corporate Banking Manager:
Address: pr. Abilkayyr khana, 85, office 2
Manager for Individual/Corporate Clients:
Address: Pushkin St., 155
Retail Client Manager:
Corporate Client Manager:
Address: Nazarbayev Ave, 100A
Personal Banking Manager:
Corporate Banking Manager:
Address: 13A Bukhar-Zhyrau St.
Personal Banking Manager:
Kurmanalin Onbolsyn Ondalievich
Kubeev Taymas Erlanovich
Corporate Banking Manager:
Address: 76 "A" Ablay Khan St.
Personal Banking Manager:
Corporate Banking Manager:
Address: 108/1 Abay St.
Personal Banking Manager:
Corporate Banking Manager:
Address: ul. Täuelsizdik, 155/1
Manager for Individual/Corporate Clients:
Address: 8a Beybarys Sultan St.
Manager for Individual/Corporate Clients:
Manager for Individual Clients:
Manager for Corporate Clients:
Address: Dostyk St., 8a
Retail Client Manager:
Corporate Client Manager:
Address: 46/1 Toraygyrov St.
Personal Banking Manager:
Corporate Banking Manager:
Address: 21 K. Sutyushev St.
Manager for Individual/Corporate Clients:
Address: 15 A K. Mukhamedkhanov St.
Manager for Individual/Corporate Clients:
Address: 136 Gagarin St.
Personal Banking Manager:
Corporate Banking Manager:
Address: 109a Kazibek Bi St.
Manager for Individual/Corporate Clients:
Address: Tauke Khan 339
Personal Banking Manager:
Corporate Banking Manager:
Address: pr. N. Nazarbaeva, 185/1, 1st floor
Manager for Individual/Corporate Clients:
Manager for Corporate Clients:
Address: pr. Pobedy, 7
Personal Banking Manager:
Corporate Banking Manager:
Address: Zheltoksan, 15 A, 0 floor
Personal Banking Manager:
Corporate Banking Manager:
Address: 57a M. Zhusupa St.
Personal Banking Manager:
Corporate Banking Manager: