Included: payments via POS terminal and online purchases.
Not included: payments within the Forte app (utilities, mobile services, etc.), mortgage payments at Otbasy Bank, canceled purchases, mobile communications, bookmakers, pawnshops, quasi-cash transactions. Transactions are accounted for based on the date the operation is posted to the account for the current month.
Forte Bank: 0 ₸ up to 1,000,000 ₸, above — 1% (min. 500 ₸). Other banks in RK: 1% + 500₸.
Abroad: 1.5% + 1000 ₸. Additional fees from foreign banks may apply.
What is the Solo card subscription fee?
10,000 ₸ or 0 ₸ if one of the following conditions is met:
• deposit of 4,000,000 ₸ (equivalent in USD)
• purchase payments of 500,000 ₸ or more
• salary credited of 1,000,000 ₸ or more
Billing month: from the 1st to the last day of the month.
When issuing the card via the ForteApp, the subscription fee for the first month is charged immediately after card issuance, with a subsequent refund if the conditions for fee waiver are met.
When issuing the payment card at a branch — the first month is free.
How many Solo cards can I open?
You can open 3 Solo cards per year.
I made purchases from April 1 to April 3, but why don’t I see my purchases yet in the Forte app (Solo counter)?
All card purchases are displayed in the Solo counter after receiving financial documents; also, transactions in the Solo counter are shown with a 2-day delay. For example, purchases made on April 3 may be reflected on April 8.
How is the average monthly deposit balance calculated in the Solo counter?
The average monthly balance is calculated as the sum of all deposit balances as of the morning of each calendar day, divided by the number of calendar days in the month.
What is the maximum amount I can transfer from a Solo card?
From one Solo card to another Forte card — 5,000,000 KZT/day. From a Solo card to a card of another bank or vice versa — an amount equivalent to 5,000 USD per day and 20,000 USD per month, according to the rules of the international payment systems VISA/MasterCard.
What is the minimum transfer amount from card to card in the Forte app?
There is no minimum transfer amount.
How to use the “Legal Consultation” service?
To receive legal consultation, a Solo client must contact their personal Solo/SoloDirect manager and fill out the request form.
How to use the Concierge service?
Open Telegram/Viber/WhatsApp and enter VisaConcierge (make sure to enter the name without spaces)
https://mssg.me/conciergeservice
Or follow the Concierge link in the Forte mobile app under the Services tab.
I am having trouble registering or logging into the DragonPass app.
If you have trouble registering, contact support via the “Contacts” link in the “Help” section on the registration page. If you have trouble logging in, use the “Forgot password” feature. If you still cannot log in, contact support via the link in the “Help” section on the login screen.
Is free access to the VIP/CIP lounge extended to guests of premium cardholders?
No, guest access is paid.
How many pieces of luggage can I have packed per year?
Within one calendar year, Visa Signature premium cardholders can use the free luggage packing service 10 times per year.
The service is available when purchases of at least 150,000 KZT are made on the Solo Visa Signature card within a month. All transactions within 35 days prior to the lounge visit are counted, except for transactions in the last 5 days.
When should the Fast Track service be activated?
The QR code granting queue-free access can be generated in advance, no later than 24 hours before departure. It can only be activated on the day of departure.
What to do in case of an insured event?
• Report the insured event via the “VisaConcierge” service
• Provide identification details
• Submit official documents related to the insured event
• Fill out the insurance compensation claim form
